Frequently Asked Questions (FAQ)

Frequently Asked Questions

Find answers to the most common questions about shopping at CHARAF PARISIEN. If you can't find what you're looking for, please contact us.

Orders & Shipping

How long does shipping take?

Shipping times vary depending on your location:

  • Within Morocco: 2-3 business days

You will receive a tracking number once your order ships.

Do you offer free shipping?

We offer free shipping on orders over a certain amount. Please check our shipping policy or product pages for current promotions and shipping rates.

Can I track my order?

Yes! Once your order ships, you'll receive an email with a tracking number. You can use this to track your package's progress.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us immediately at [Your contact email]. Once an order has been shipped, our standard return policy applies.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and with all tags attached. Please see our Refund Policy for complete details.

How do I return an item?

Contact us at [Your contact email] with your order number and reason for return. We'll provide you with return instructions and authorization.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your returned item. It may take an additional 5-10 business days for the refund to appear in your account.

Can I exchange an item?

Yes! Contact us at +212663783609 to arrange an exchange. Exchanges are subject to product availability.

Products

Are your perfumes authentic?

Yes, all our products are 100% authentic and sourced directly from authorized distributors.

How should I store my perfume?

Store perfumes in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly closed when not in use to preserve the fragrance.

What if a product is out of stock?

If a product is out of stock, you can sign up for email notifications on the product page to be alerted when it's back in stock.

Do you offer samples?

Please contact us at [Your contact email] to inquire about sample availability for specific products.

Payment & Security

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), debit cards, and other secure payment methods available at checkout.

Is my payment information secure?

Yes! We use industry-standard encryption and secure payment processing to protect your information. We never store your complete credit card details.

Why was my payment declined?

Payment declines can happen for various reasons. Please check with your bank or try a different payment method. If the problem persists, contact us for assistance.

Account & Privacy

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

How do I reset my password?

Click on "Forgot Password" on the login page and enter your email address. You'll receive instructions to reset your password.

How is my personal information used?

We use your information only to process orders and improve your shopping experience. Please see our Privacy Policy for complete details.

Can I update my account information?

Yes! Log into your account and go to "Account Settings" to update your personal information, addresses, and preferences.

Gift Cards & Promotions

Do you offer gift cards?

Please contact us at [Your contact email] to inquire about gift card availability.

Can I use multiple discount codes?

Typically, only one discount code can be used per order unless otherwise specified in the promotion terms.

How do I apply a discount code?

Enter your discount code in the "Discount Code" field at checkout and click "Apply" to see your savings.

Contact & Support

How can I contact customer service?

You can reach us at:

What are your business hours?

Monday - Sunday: 9:00 AM - 22:00 PM (GMT+1)

How quickly will I get a response?

We strive to respond to all inquiries within 24-48 hours during business days.

Still have questions? Don't hesitate to contact us. We're here to help!