Refund Policy

Refund Policy

Effective Date: December 14, 2025

Our Commitment

At CHARAF PARISIEN, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help with returns and refunds according to the policy outlined below.

Return Period

You have 30 days from the date of delivery to return eligible items for a refund or exchange. Returns requested after this period may not be accepted.

Eligible Items for Return

To be eligible for a return, items must meet the following conditions:

  • Items must be unused and in the same condition that you received them
  • Items must be in their original packaging
  • Items must have all tags and labels attached
  • Proof of purchase (receipt or order confirmation) must be provided

Non-Returnable Items

The following items cannot be returned:

  • Opened or used perfumes and fragrances (due to hygiene reasons)
  • Items marked as final sale or clearance
  • Gift cards
  • Personalized or custom-made items
  • Items damaged due to misuse or improper care

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact us at [Your contact email] with your order number and reason for return
  2. Wait for our return authorization and instructions
  3. Pack the item securely in its original packaging
  4. Ship the item back to the address provided in our return authorization

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless:

  • The item received was defective or damaged
  • We sent you the wrong item
  • There was an error on our part

In these cases, we will provide a prepaid return shipping label.

Refund Processing

Once we receive your returned item, we will:

  • Inspect the item to ensure it meets our return criteria
  • Process your refund within 5-7 business days
  • Issue the refund to your original payment method

Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at [Your contact email]. We will guide you through the exchange process. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your contact email] with:

  • Your order number
  • Photos of the damaged or defective item
  • A description of the issue

We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received your refund after the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company or bank, as processing times may vary
  3. If you've done all of this and still have not received your refund, please contact us at [Your contact email]

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items with obvious signs of use
  • Items not in their original condition or missing parts not due to our error
  • Items returned more than 30 days after delivery

Cancellations

You may cancel your order before it has been shipped. Once an order has been shipped, our standard return policy applies. To cancel an order, please contact us immediately at [Your contact email] with your order number.

International Returns

For international orders, customers are responsible for return shipping costs and any customs fees. Refunds will be issued in the original currency of purchase.

Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us:

CHARAF PARISIEN
Email: boublil1979charaf@outlook.fr
Website: www.charafparisien.ma

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.